Welcome to E-Comix. Printed
below are some of the most frequently asked questions we receive.
Hopefully you will be able to find the answer to your question
here without having to e-mail us. Also, be sure to read our
Ordering Terms.
 How
much will it cost to ship an item to me?
Shipping
charges are determined by the weight and dimensions of your parcel,
the destination, and the carrier used. (It costs more to send
to Asia than to Texas). We need to know this information before
we can calculate your shipping charge.
Does the $20 minimum include the price
of shipping and handling?
Yes.
How
will my order be shipped?
Unless you specify otherwise,
we will ship your package by Priority Mail. Many of our competitors
don't offer Priority or First Class service, instead sending packages
Parcel Post or as Bound/ Printed Materials, which is cheaper but
can take up to 30 days to deliver. Priority Mail averages 3 to
5 days; it also ensures that your package will be handled with
more care than the other, cheaper methods of shipping.
I am living overseas in the military. I have a U.S. address but
it is similar to a post office box. Can you ship my order using
First Class Mail (UPS won't ship to P.O boxes)?
Yes, just
print your address on the order form and it will automatically
go by U.S. Mail.
Can you ship my order to my P.O. box
using First Class Mail (UPS won't ship to P.O boxes)?
We prefer
to ship by UPS to a residential or business address. We will ship
to you P.O. box, but since First Class Mail is not traceable,
we will not be responsible if the items do not arrive or arrive
damaged.
 Why
do you need my e-mail address?
The reason
we ask for customer e-mail addresses is so that we can contact
them in the event of a problem with their order. Sometimes a credit
card number is rejected, or incorrect, or the expiration date
is wrong, or an item is out of stock, or for some other reason
we need to get ahold of the customer.
Will
you send me an e-mail confirmation of my order?
Before
we switched to our secure server, we would receive the customer's
order by regular e-mail and reply with a confirmation. Now however,
all customer orders go directly to our secure server, which notifies
us that an order has arrived and we pick it up from there. At
the time the customer sends the order, he should receive (or be
transferred to an) order confirmation (page). This is more efficient
than sending out individual replies manually (the alternative
would mean slower order processing).However,
PayPal may also send you a confirmation.
Do you still have this item...?
All of
our pages are updated daily for changes in price and availability.
Credit card orders are filled in the order in which they are received
(first come first served). It
is possible that we might sell out of something in between 24
hour website updates, but with so many items available, most customers
are usually not affected by this.
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